Question 1

Can I hire bikes for more than one day?

Accepted Answer

Yes. You can choose 3-day or week-long hire periods, or you can simply add extra days. Book your bike rental here

Question 2

How long is a half-day cycle hire?

Accepted Answer

Half-days are two and three quarter hours. Choose the morning from 10am until 12.45pm, or afternoon 1pm-3.45pm.

Question 3

Can under 18s rent bikes?

Accepted Answer

We do offer a bike rental service where 15 to 18-year-olds are able to hire bikes. To do this an adult must arrive with the group of young people, complete a consent form, place the refundable deposit and ensure the group understands the terms and conditions of the hire.

Question 4

How old must I be to hire an electric bike?

Accepted Answer

You need to be 16-years-old or over to rent an electric bike.

Question 5

Can I fit my own kit to your bikes?

Accepted Answer

We cannot fit your kit to our bikes or our kit to your bikes for safety reasons.

Question 6

Can I hire a trailer for my dog to sit in?

Accepted Answer

No. We love dogs, but some people have allergies, so we do not let dogs sit in the children's trailers.

Question 7

Can I do a one-way ride?

Accepted Answer

No. You need to pick up and return all bicycles and kit to our base in Yatton.

Question 8

Do you deliver bikes?

Accepted Answer

No. You need to pick up and return all bicycles and kit to our base in Yatton.

Question 9

Can we order food?

Accepted Answer

You can order a take-along-picnic when you book your bike. This will be freshly prepared by the Strawberry Line Cafe and will come in panniers which attach to the back of your bike. We'll even throw in a blanket too!

Question 10

What if I need to change or cancel my booking?

Accepted Answer

We can offer a full refund on cancelled bookings up to 48 hours before the bicycle hire period. We offer a refund minus 20% up to 24 hours before the hire period. We are happy to amend or reschedule bookings (Subject to availability) until the start time of your booking.

Question 11

What deposit and ID do I need?

Accepted Answer

We need to take a £100 deposit for your bicycle rental, or £200 for an e-bike rental. You will also need a form of photo ID.

Question 12

What should I wear?

Accepted Answer

Make sure you wear something comfortable and appropriate for the weather. Avoid baggy trousers that might get caught in the chain.

Question 13

Do I need a helmet?

Accepted Answer

You must wear a helmet whenever you're on your bike. We will provide helmets for free with each cycle hire and by hiring, you agree that you will wear it. Please see our hire conditions for more info.

Question 14

Should I wear a high vis vest?

Accepted Answer

We can give you a high visibility cycle vest to wear when you're riding. This is especially useful for groups.

Question 15

Will I need a map?

Accepted Answer

We will give you a map of the Strawberry Line when you collect your bike

Question 16

When should I pick up and drop off my bike?

Accepted Answer

When you hire your bike you will be able to see the hire times. Please make sure that you collect and drop off promptly.

Question 17

What if I return the bike late?

Accepted Answer

Please make sure you bring back your bikes on time as somebody else may have them booked. If you are going to be late, please call us on 07983816426. If you are late, we will charge you £10 For more info, read our late returns policy.

Question 18

What if I get a puncture?

Accepted Answer

We keep our rental bikes well serviced. But if something goes wrong, please call us and we will send one of our team to fix it. If we can't fix it, we'll replace it if we can.

Question 19

Are there any hills on the Strawberry Line?

Accepted Answer

There are a couple of small slopes on the cycle route, but it's mainly flat. For details about the route, have a look at the Strawberry Line website.

Question 20

Where can we get food?

Accepted Answer

The Strawberry Line Cafe offers great homecooked food. If you order a take-along-picnic when you book your bike, this will come in panniers which attach to the back of your bike. We'll even throw in a blanket too!

Question 21

Is there parking?

Accepted Answer

You can park your car at Yatton station pay and display car park. Parking costs £3.20 a day.

Question 22

Are you close to public transport?

Accepted Answer

Yes, we are based at Yatton station with both National Rail and bus links.

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Opening Hours

Open 7 Days a Week

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