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  • Can I hire bikes for more than one day?
    Yes. We are happy to arrange rentals periods to suit your needs, be that overnight hires, short breaks or longer holidays. Please email to arrange a bespoke package or Book your bike rental here
  • How long is a half-day cycle hire?
    Half-days are three hours. Choose the morning from 10am until 1pm, or afternoon 1pm-4pm. We do ask that all hires are returned promotly as your bike or equipment may be needed for another session that day. Late returns will incur an additional charge.
  • Can under 18s rent bikes?
    We do offer a bike rental service where 15 to 18-year-olds are able to hire bikes. To do this an adult must arrive with the group of young people, complete a consent form, place the refundable deposit and ensure the group understands the terms and conditions of the hire.
  • How old must I be to hire an electric bike?
    You need to be 14-years-old or over to rent an electric bike. Our elelctric bikes are recommended for riders between the heights of 5'2" and 6'1".
  • Can I fit my own kit to your bikes?
    We cannot fit your kit to our bikes or our kit to your bikes for safety reasons.
  • Can I hire a trailer for my dog to sit in?
    Yes. We love dogs, but some people have allergies, so we do not let dogs sit in the children's trailers. However, we have a dog specific trailer, our "Dogmobile". We have dedicated this trailer to dogs, though do please note it started life as a Child's trailer, so will need your dog's harness or lead to make it work,
  • Can I do a one-way ride?
    No. You need to pick up and return all bicycles and kit to our base in Yatton. If you require more time and are able to store the bike safely, we can arrange an overnight hire for a small additional fee.
  • Do you deliver bikes?
    No. You need to pick up and return all bicycles and kit to our base in Yatton.
  • Can we order food?
    You can order picnic bags when you book your bike. This will be freshly prepared by the Strawberry Line Cafe and consists of a filled roll from a a range of fillings, a piece of fruit, crisps, a bottle of still or sparkling water and a slice of homemade flapjack. Our cafe has a full breakfast and lunch menu, in addition to hot and cold drinks and plenty of homemade cakes, so is perfect for calling into before or after your hire.
  • What if I need to change or cancel my booking?
    Each hire item carries a non-refundable £2.00 booking fee (within the hire price, not additionally). Where possible, upon customer request, we can amend booking dates – there is no charge for this service. A booking can be refunded (minus the £2.00 per item booking fee) up to 28 days before the date of the hire. After the 28-day period, we are unable to refund but can reschedule the booking to an alternative date (subject to availability) or will accept transfer of booking to another person. The project reserves the right to cancel the booking, should there be unavoidable essential maintenance required on the reserved equipment. In this instance the project will contact the customer as soon as possible, offering alternative equipment, date, or refund. No other compensation shall be payable.
  • What deposit and ID do I need?
    We do not take a deposit, but do require proof of ID prior to the release of equipment for hire.
  • What should I wear?
    Make sure you wear something comfortable and appropriate for the weather. Avoid baggy trousers that might get caught in the chain.
  • Do I need a helmet?
    You must wear a helmet whenever you're on your bike. We will provide helmets for free with each cycle hire and by hiring, you agree that you will wear it. Please see our hire conditions for more info.
  • Should I wear a high vis vest?
    We can give you a high visibility cycle vest to wear when you're riding. This is especially useful for groups.
  • Will I need a map?
    The Cycle Path is well sign-posted and easy to follow. We can though provide you with a map of the Strawberry Line should you wish.
  • When should I pick up and drop off my bike?
    When you hire your bike you will be able to see the hire times. We are staffed all day so collection time can be at your convenience. However, we do require prompt returns of the bikes. failure to do so, may incur a late fee (£10 per hour).
  • What if I return the bike late?
    Please make sure you bring back your bikes on time as somebody else may have them booked. If you are going to be late, please call us on 07983816426. If you are late, we will charge you £10 For more info, read our late returns policy.
  • What if I get a puncture?
    We keep our rental bikes well serviced. However, at times things can go wrong. We are able to provide you with a pump kit for the period of the hire. This can enable a tyre to be repaired or replaced. We are unable to offer a recovery service, though will always do our best to improve a situation for you, so do call 07983 816426.
  • Are there any hills on the Strawberry Line?
    There are a couple of small slopes on the cycle route, but it's mainly flat. For details about the route, have a look at the Strawberry Line website.
  • Where can we get food?
    The Strawberry Line Cafe offers great homecooked food. You could order a picnic bag before you go. The cafe also offers a full breakfast and lunch menu in addition to a great range of hot and cold drinks, homemade cafe and ice-creams.
  • Is there parking?
    You can park your car at Yatton station pay and display car park. Parking costs £3.20 a day.
  • Are you close to public transport?
    Yes, we are based at Yatton station with both National Rail and bus links.
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